No independent measurement
Your only source of truth is the vendor's dashboard, where a wrong answer can still count as "resolved."
The only numbers on your AI come from the vendor selling it. Cograde is the independent layer that measures what your chatbot is actually doing, in your own production conversations.
overall quality
61/100
last 30 days
12,400 conversations
top failure pattern
Refund-policy contradictions · 87 cases
✓ measured by Cograde, not your vendor
judge ↔ human
91%
agreement between our automated judge and human analysts, published per client.
independence
100%
paid by you, not your vendor. No incentive to make anyone look good.
The only data you have on your AI comes from the company being paid to perform. That's a structural conflict of interest, and nobody is independently checking.
Your only source of truth is the vendor's dashboard, where a wrong answer can still count as "resolved."
Vendors report averages, never "wrong on refunds 34% of the time." You find out when escalations spike.
"The bot fails on billing" isn't something a CFO can act on. A cost figure is. Without one, nothing changes.
When the vendor silently swaps the model, behaviour shifts, and you only notice weeks later, after the damage.
An external auditor for your AI: an independent third party that measures and reports, so the picture didn't come from the party being measured.
Accuracy, relevance, hallucination and grounding, scored by us, not the vendor. Every score ships with its reasoning.
Thousands of errors distilled into a short list of named, recurring patterns, each backed by the real conversations behind it.
Each pattern carries a transparent cost estimate you can take into a vendor renewal or a board review.
When quality drifts, often after a silent model change, you get an alert naming the pattern behind it.
Judge–human agreement, audited and published per client.
Conversations independently scored in a typical monthly sample.
Vendor-independent. Works on any vendor's chatbot, no cooperation required.
We reply to every serious pilot inquiry within one business day.
A silent model swap can drop quality overnight. Without independent monitoring, the regression compounds for weeks before anyone connects it to rising escalations and churn. We catch the drift and name the pattern behind it.
-23%
quality after silent swap
9 days
avg. detection lead time
No vendor cooperation required. You keep control of your data, and nothing changes for the people talking to your bot.
Stream live traffic or upload recent history. Setup is quick; production is untouched.
Every conversation scored for accuracy, relevance, grounding and hallucination, with reasoning saved.
Errors are grouped into a short list of named failure topics, ranked by cost.
Scores, patterns and impact in one report, with alerts when performance drifts.
A single, independent view of what your AI is doing: quality scores, the failure patterns costing you the most, and a business-impact number you can act on.
Independent. Paid by you, not your vendor, with no incentive to make anyone look good.
Evidence-backed. Every score comes with the reasoning and the exact conversations behind it.
Business-framed. Failures ranked by what they're costing you, not by raw counts.
Independent Performance Report
last 30 days · 12,400 conversations
Top failure patterns · ranked by impact
Independent measurement only matters if people believe it. We earn that by showing our work and guarding your data.
Every score ships with its reasoning and the exact sentences behind it, not just a number.
Disagree with a verdict? Flag it. Your corrections feed back into calibration.
A human analyst reviews a sample of every client's evaluations, and we publish the agreement rate.
How we define each metric and detect failures is open and contestable.
Redacted before it leaves your side, encrypted throughout, hosted in your region, deletable on request.
We don't attack vendors or defend them. We measure what's there and report it; you decide what to do.
Tell us your vendor and roughly how much you run. We'll measure a sample of your real conversations and show you one failure pattern and one impact estimate to start.
No spam. We reply to every serious inquiry within 24 hours.